Frequently Asked Questions

Online consumer identification process

Does Western Union need to confirm my identity?

How long will it take to confirm my identity?

Does Western Union need to confirm my identity?

If you plan to send money regularly using wu.com, we will need to verify your identity. After that is finished, your send limit will increase to 4,000 GBP per transfer.

If you send online only occasionally, you can send up to 800 GBP within a 12-month period before we ask you to confirm your identity.

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How long will it take to confirm my identity?

We will verify the information in your profile. If we need anything more, we will email you. After your identity is verified, you will receive a confirmation email.

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