Customer Service

The WU Pay Cash Back program allows you earn cash back rewards on most (*) orders you place with WU Pay at a US online retailer, or the WU Pay Gift Card Mall.

(*) See terms, conditions, limitations on each offer, Gift Card, or at each retailer.

Please note: Western Union money transfer order do not qualify for WU Pay cash back.

Joining the WU®Pay Cash Back program is free, and easy.

If you are a NEW WU Pay customer:
Information on how to join the program is included in the email we send you, when you place your order. So go ahead, order at your favorite online retailer or the WU Pay Gift Card Mall, select WU Pay as your payment option.

If you are an EXISTING eBillme or WU Pay customer:
You can login to our Cash Back Portal, to track your cash back earnings. To login, you’ll need the email address associated with your WU Pay account, and your WU Pay account number (starts with EB and 7 digits).

Here are the terms for the WU®Pay cash back program:
Earnings Limitations
- On qualifying purchases, you may earn up to a limit of $20.00 cash back per order at the WU Pay Gift Card Mall, or on WU Pay orders at participating online retailers.See details and restrictions listed in the learn more of the specific offer you are interested in. Cash Back amounts vary by merchant,  by promotional period, and offers are subject to change.
- Earn up to 1% cash back rewards on qualifying WU Pay purchases.
- You may earn up to two hundred U.S. dollars ($200.00) of cash back savings within a 12 month period.
- Cash back earnings are valid for a period of 12 months. After 12 months, the cash back earning will expire.
- Cash back coupons that have been created, are valid and active for a period of 6 months. After 6 months, the cash back coupon will expire.
- You must opt in to the WU Pay Cash Back program to earn cash back rewards. WU Pay recommends you opt into the program as soon as you make a purchase with WU Pay, information on how to join the Cash Back program is listed on your bill. If you do not opt in to the program, you will not earn cash back.
- You have 60 days from the time you make your WU Pay purchase to opt in to the program. After 60 days, you will not earn Cash Back rewards on these purchases.
- Order must be paid in full to earn your cash back
- Not applicable to returned products or refunded orders due to out of stock inventory
- WU Pay reserves the right to change or terminate this offer at any time
- Special limited time offer or introductory cash back incentives may be offered, see individual offer details for additional terms
Click here to see the complete list of terms and conditions.

You can log in to the WU Pay Cash Back portal any time, to check your rewards, and if you meet the redemption amounts, you can request a coupon code, or a check. To log in, you need your email address and your WU Pay account # (begins with EB).

The WU®Pay Cash Back program has a redemption minimum of $10. Once you’ve reached $10 or more you can cash out for a coupon in $10 increments or you can cash out with a check once you’ve reached $50. Maximum allowable cash back earnings are $200 every 12 months (across all WU Pay merchants, gift cards, and offers).
When redeeming cash back please note: online coupon code will be active immediately; allow 8-10 weeks delivery for check (check will be send by mail).

You can log in to the WU Pay Cash Back portal any time, to check your rewards, and if you meet the redemption amounts, you can request a coupon code, or a check.

To log in, you need your email address and your WU Pay account # (begins with EB).

Coupon:
If you have a WU^® Pay coupon code, please enter this code on the WU Pay checkout, not on the retailers checkout page.
See where to enter the WU Pay coupon code.

Cash Back:
When you have a minimum of $10 in cash back rewards, you will be able to “create a cash back coupon”. 

Cash back earnings are valid for a period of 12 months. After 12 months, the cash back earning will expire.
Cash back coupons that have been created, are valid and active for a period of 6 months. After 6 months, the cash back coupon will expire.

You can redeem your cash back coupon at these participating merchants, or at the WU Pay Gift Card Mall. Simply enter the coupon code when you are accepting the WU Pay Terms and Conditions, the amount of the coupon will be deducted from your bill.

Yes.

Once you pay for a WU®Pay purchase, it takes 15 days for the cash back to be accumulated, and assigned to your account. This cash back amount is “pending”. If you have pending cash back, it will be indicated in “red” in the Account Activity section, which is listed within the WU Pay Cash Back portal.