Frequently Asked Questions

You can send money online at WU.com to a Western Union location for cash pickup. After you’ve chosen your destination country, you’ll see the types of services available. Learn more about how to send money online.

Money available in 1 or 2 Business days ^1,2:

If you send money from a bank account, your money’s generally available in 1 or 2 business days, depending on your receiver’s country.

If you choose bank transfer, you will need to transfer funds digitally to Global Money Exchange Customer Deposit Account. To transfer funds through bank transfer, follow these simple steps:

• Select the payment option as Bank Transfer. You will see a list of Banks in which Global Money Exchange has accounts
• Note down the account details of the bank and confirm your transaction
• Note down the Money Transfer Control Number which can be found on the confirmation receipt.
• Once you have completed this process, you will need to do an electronic transfer* of the full amount of the transfer including the transfer fees from your bank account to Global Money Exchange’s account. Please DO NOT FORGET TO MENTION THE TRANSACTION REFERENCE NUMBER in the remarks column before you complete the fund’s transfer from your account

Please note that your transaction will not be complete unless you initiate the electronic transfer to the correct Global Money Exchange account with the full amount of the transfer plus fees and the correct transaction reference number. Transactions will be canceled if we do not receive the funds within 3 days

Please make sure that the funds are transferred from your own bank account; we do not accept third party transfers.

In order to proceed with your transaction, you will have to transfer the OMR amount (including the sending fee) to Global Money Exchange bank account given in the page on the same day of the transaction

The transaction will be released only if the payment is received between 9:00 AM & 3:30 PM during bank working days; Any transfers which are done thereafter will be only released on the next working day

If you forgot to mention or added a wrong reference number for your bank transfer, please contact WESTERNUNION.COM Customer Service Center for support: toll-free number 80054321 or write an email wu.support@globalmoneyexchange.net

Please click here to see all destination countries to which you can send money online from Oman.
Domestic transfers within Oman are also available.

You can pay with a bank transfer in Oman.
For more details, please call the WESTERNUNION.COM Customer Service Center toll free number 80054321, or write an email to wu.support@globalmoneyexchange.net

After your profile is verified, you can send up to:
2,000.00 OMR limit (approximately $5,201.56 USD) per transaction; 2,000.00 OMR limit (approximately $5,201.56 USD) per 72 rolling hours (3 days).

Your online receipt will show whether your transfer has been approved or not. When the transfer is complete, you’ll get an email with your money tracking control number (MTCN). If your transfer is on hold you might be contacted for more information, if your transfer is rejected you may call WESTERNUNION.COM Customer Service Center toll free number 80054321, or write an email to wu.support@globalmoneyexchange.net.

A sender may request cancellation of a money transfer only if it has not been collected by the receiver in the destination country.

If you wish to cancel your money transfer, please call our WESTERNUNION.COM Customer Service Center toll free number 80054321, or write an email to wu.support@globalmoneyexchange.net

A receipt will be sent to your email after the transaction is made. You can also see the details of all your transactions in your profile.

First, fill out the online registration form and provide the following information:

• Your full name.
• Your full address.
• Your mobile phone number.
• Your place and date of birth.
• Your ID details. If an expired ID is detected, you will be asked to provide a new one.
• Nationality and occupation.

Once you have successfully registered, please go to the nearest Global Money Exchange agent location with the same ID that you registered with.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travelers and business people who need to make fast, international remittances.

They are our representatives that you can approach in order to send or receive money. In other countries, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

You can easily locate a Western Union Service Provider in Oman online. Click here to find one near you.

The sender initiates the money transfer by providing receiver’s details and paying the agent cash to cover the transfer amount plus applicable fees. The agent immediately processes the transfer.

Individuals must present their valid Passport (for non-Omani residents), Civil ID and Resident Permit (for Omani residents) for money pick up at a Western Union agent location. Acceptable IDs are subject to the Central Bank of Oman rules and regulations

Money transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds and some money transfers may be paid to accounts. Other restrictions may apply. Please contact Western Union agent location to get more information about restrictions.

Any time after the money has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN – Money Transfer Control Number) printed on your receipt.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender’s receipt.

Each Western Union agent Location determines its own hours of operation. Some have extended hours and some even stay open 24/7.
Find a nearby Western Union agent location.

You can pick up your money at any Western Union agent location.You’ll need to provide the following information:

• Name
• The tracking number – (MTCN – Money Transfer Control Number)
• Amount expected
• Sender’s full name
• Sender’s country where money was sent from
• Acceptable ID documents are also required

Some restrictions may apply.

Currently, it is not available to receive money online. You can pick-up money at any of Western Union agent locations around the world. For other options please click Receive money.

Simply locate the ‘Tracking’ link on the homepage of our website. Then type in the sender’s name and MTCN (Money Transfer Control Number). We will then update you on the latest status of your money transfer. Check your money transfer status now .

Or you can call our WESTERNUNION.COM Customer Service Center toll free number 80054321
Or write an email wu.support@globalmoneyexchange.net

Please get these details ready:

• The sender’s full name.
• The country where the money was sent from.
• The approximate amount that was sent
• The tracking number ( MTCN – Money Transfer Control Number)
• Acceptable ID documents are also required

For more information, do check with your nearest Western Union agent.

Money transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds and some money transfers may be paid to accounts.
Other restrictions may apply. Please contact Western Union agent to get more information about restrictions.

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to receive the money in a different currency or to a device or an account which was not part of the send transaction. Western Union may make money from foreign currency exchange.

Yes, to send money you need to be registered. Once you have successfully registered on westernunion.com, please go to the nearest Global Money Exchange agent location with the same ID that you registered with.

No, it’s free to register.

Anyone who satisfies the following conditions can use our online money transfer service.

• Individuals must have a valid Passport (for non-Omani residents), Civil ID and Resident Permit (for Omani residents).
• Must be of at least 18 years of age on the date of application.
• Must accept the Terms and Conditions of using this service.
• Must have a valid email address.
• Must have a valid phone number
• Must have a bank account in Oman.

Registration with a valid identification document and an email address is possible only once.

You can change/update your WU Profile information from the Profile Overview tab after you log in to the www.westernunion.com site.
After your identity is verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact WESTERNUNION.COM Customer Service Center toll free number 80054321

Yes, before making your first online transfer, you will need to verify your identity.

First, fill in the online registration form and provide the following information:

• Your full name.
• Your full address.
• Your mobile phone number.
• Your place and date of birth.
• Your ID details. If an expired ID is detected, you will be asked to provide a new one.
• Nationality and occupation.

Please note that the acceptable ID documents are the following:

• Passport for non-Omani residents.
• Civil ID or resident permit for Omani residents.

Once you have successfully registered, please go to the nearest Global Money Exchange agent location with the same ID that you registered with.

After you present a valid at the nearest Global Money Exchange location in Oman, you will receive a confirmation by SMS and email. If you need to send money before your verification is completed, please visit a Western Union agent location.

Individuals must present their valid Passport (for non-Omani residents), Civil ID and Resident Permit (for Omani residents) at the nearest Global Money Exchange location in Oman. The acceptable identification documents are subject to the Central Bank of Oman rules and regulations

You can find all locations for physical verification here.

Your User ID is your email address.

If you forgot your password, you can click on “Forgot password” option and a new password will be sent to your email.

If you repeatedly entered incorrect details or your profile is locked, please try log in to your profile in 30 minutes or contact WESTERNUNION.COM Customer Service Center toll free number 80054321 or write an email wu.support@globalmoneyexchange.net

You can change your password on the Profile Overview page after you login. Please select “Edit profile” from the right-side menu and change your password.
For online registration, you can use only one email address. After you verify your email, it cannot be changed.

Please contact WESTERNUNION.COM Customer Service Center toll free number 80054321 or write an email to wu.support@globalmoneyexchange.net.

Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

• For an emergency situation you haven’t confirmed.
• For an online purchase.
• For anti-virus protection.
• For a deposit or payment on a rental property.
• To claim lottery or prize winnings.
• To pay taxes.
• For a donation to charity.
• For a mystery shopping asignment.
• For a job opportunity.
• For a credit card or loan fee.
• To resolve an immigration matter.

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to wu.support@globalmoneyexchange.net Western Union will never send you e-mails to ask for your user ID, password, or credit card details

In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Oman.

You should contact the Western Union Fraud Hotline at 80077612 immediately for assistance with a transaction that you believe was sent for fraud. You should also file a report with your local law enforcement.
You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.

• Always make sure you know who you are sending money to.
• Discontinue a call if a caller coaches you to respond to questions asked by Western Union.

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. In Oman these are Exchange houses and Banks.

Use this link to find an agent location near you.

You’ll need to provide a valid identification document, transaction details, and pay the agent the amount you want to send, plus fees, in cash.

Western Union agent locations offer the ability to send and receive money around the world using cash.

You can usually send up to 7,500 USD. However, for certain amounts and transfers, you may be required to provide additional information or documentation as follows:
A Passport (for non-Omani residents), Civil ID and Resident Permit (for Omani residents) for sending money at a Western Union agent location.
Acceptable IDs are subject to the Central Bank of Oman rules and regulations.

My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

You can register for the Rewards Program in 2 ways:

• By clicking the box “Enroll in Rewards Program” during your registration for online transfers on www.wu.com.
• At cash counter while sending money from our Agent locations.

• Transfer fee discounts on qualifying money transfers.
• Special promotions on money transfers.

Learn more about My WU program.

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

On our website and app:

1. Log in to your Western Union profile.
2. Go to Menu and select My WU.
3. Select Redeem points.
4. Select Yes in the popup.
5. Select Use reward.

The discount will be automatically applied to your next transfer fee.

Via the My WU portal:

1. Log in to your profile and go to My WU Rewards.
2. Go to the Rewards section to view your reward options.
3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your My WU points till they expire as per My WU terms and conditions.

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Yes, you can continue to redeem your My WU points until their expiry.

You can find your Rewards Number:

• Printed in the receipt of the transfer you registered to the program with.
• In the last transfer receipt (assuming your profile was looked up).
• By contacting Customer Care, or by logging in to wu.com.

It’s important for you to know your Rewards Number and keep it handy so that you can leverage the benefits of the program.

You should double check the data that you are using to log in (i.e. Last name + Rewards Number, or Last name + Email) and make sure they match the latest information that you have provided to Western Union. If you cannot validate or are unsure of the information provided to Western Union, you can call the support line to retrieve or update the relevant data points, including your Rewards Number, email address and phone number. Using Rewards Number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

Western Union has tried to merge matching or duplicate profiles and reconcile point balances, contacts, etc. This is a very complicated task and, in some cases, some profiles were kept separately. For a smooth experience, members are invited to merge their duplicate accounts by calling the support line at 8005 4321 and update their main profile, for the balance and reward redemption features to work as expected.

In this case you are using a non-unique lookup criteria such as phone number (together with your last name) and chances are that you have unintentionally:

• Registered more than once with the same phone.
• Provided a wrong and/or dummy phone number.
• Provided a phone number that was somebody else’s.

Best way to address these challenges is by contacting customer service to make sure your profile is reflecting the most current information, including last name, email address and mobile phone number. Using Rewards Number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

Yes, and it’s available for iOS and Android.

With you mobile app you can:

• Send money: Verified users can send money using their online login details. If you are a new user, you can register directly on the app or on wu.com.
• Calculate amounts: Get up-to-date exchange rates and compare fees for Western Union services.
• Track a transfer: Find out the status of your transfers.
• Find an agent location: Get the locations for thousands of Western Union’s agents around the globe.

There’s no fee to download the app or to access the app from your mobile phone. But mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for details.

You can download the app from the  App Store  (iOS) and from  Google Play (Android).

If you have a verified profile, you can use your existing login details to send money through the mobile app, just as you can at westernunion.com.

If you are a new user, you will need to register. This can be done on the app in just a few minutes. Once you have successfully registered:

1. Take a photo of both sides of your valid³ Civil ID, resident ID, or passport, which you used to register on the Western Union mobile app or westernunion.com.
2. Take a clear selfie, holding the ID you used in step 1.
3. Send all the documents to wu.support@globalmoneyexchange.net from the email address you used to register, or from your registered phone number to Global Money Exchange via WhatsApp at +96899500518.
4. After a successful verification, you will receive a confirmation by email. Once you get the confirmation email, you can start using Western Union online money transfer services immediately.

You may also visit the nearest Global Money Exchange location in Oman and verify your identity in person. Don’t forget to bring your valid ID with you.

To protect our customers, we review every money transfer to make sure it’s safe. For a variety of reasons, we may ask you to provide us with more information before we can allow you to continue using our services.

We need additional information to understand why you use Western Union and the relationship between you and the person or entities you’re transacting with. The more information you provide, the quicker we’ll be able to complete your request.

To have access to our services again, follow the steps below:

1. Gather the required documents. Please note that these will vary depending on your reason for using Western Union and your relationship to the person or entities you’re transacting with. At minimum you must be prepared with your government-issued photo ID, documents that relate to your purpose for using Western Union, proof of the source of the funds, and any additional documents that may provide support for the answers provided on the questionnaire. For more information, go to Help section at westernunion.com.
2. Go to westernunion.com/gcr and start the customer questionnaire.
3. Complete the customer questionnaire:

• Personal information:
  – Provide your first, middle (optional) and last names as they appear on your ID.
  – Share your current email, physical address and mobile number. Please make sure you provide an active email address for communication purposes.
  – Specify your country of birth.
  – Select your occupation and provide additional clarification if needed.
  – Enter a recent tracking number (MTCN) if available.
  – Upload a copy of your valid government-issued photo ID.
• Relationships:
  – List people or entities you’ve transacted with using Western Union.
  – For each person or entity, enter the full name, relationship, purpose of transaction and upload supporting documents.
• Source of funds:
  – Choose the source of funds from the drop-down list and upload supporting documents.
• Third party details (if you are transacting on behalf of someone else) (if applicable):
  – Explain the purpose of transaction(s) and your relationship to the third party.
  – Provide the details related to the third party.
• Fraud (if applicable):
  – Indicate if you’ve been a victim of fraud or scam.
  – If yes, share a brief description of what happened.

4. Review the accuracy of the information you provided.
5. Select Submit questionnaire to complete the process.

a. Valid government-issued photo ID is needed to verify your identity.

• Examples: passport, driver’s license, national ID.

b. Source of funds is needed to make sure that the money transfers are not related to illegal acts and correspond to the nature of your activity.

• Examples: at least the latest 3 months of bank statements, at least the latest 3 months of pay slips, employment contract with salary, loan papers, sale agreement, winning receipt, tax return statement, etc.

c. Purpose of money transfer or intended use of money is needed to understand the basis for making the payment and the type of relations between the sender and the payee.

• Examples:
  • Personal remittance/family support – the following documents are suitable to prove relationship: pictures with persons you transacted with, marriage certificate, counterparty’s birth certificate, counterparty’s government issued ID, etc.
  • Business remittance/payment for goods/services – bills, receipts, sale or purchase agreements, etc.
  • Education – evidence of tuition fees, etc.
  • Medical expenses – hospital bills, pharmacy receipts, health insurance premiums, etc.
  • Charity support – written acknowledgment from the charity, etc.
  • Purchase home – purchase agreement, mortgage documents, etc.
  • Gift – receipts, etc.
  • Travel expenses – travel tickets, hotel bookings, etc.

d. Third party activity (sending or receiving money on behalf of individual or business) information is needed to understand the purpose and nature of your relationship with Western Union.

• Examples: business registration documents, letter of authorization by the company or notary, bank statement showing access to third party funds, etc.

After we’ve received your completed questionnaire and required documentation, we’ll email you a response within 3 business days.

In case we have additional questions, we may contact you via the email address provided in the questionnaire.

We’re committed to the security of your personal information. We use organizational, technical and administrative safeguards that comply with applicable government laws and regulations to secure your personal information. We also restrict access to the personal information that we process to only our employees, agents and representatives that have a business need to know it. For more information, read our Terms and Conditions and Online Privacy Statement.