Updated April 29, 2022
Here is some important information further to the suspension of our services in Russia and Belarus effective March 24, 2022. We do not anticipate resuming our services in Russia or Belarus in 2022.
- Western Union’s Money Transfer services in Russia and Belarus have been suspended, effective March 24, 2022.
- For customers who sent money to Russia and Belarus prior to March 24, 2022, that has not yet been picked up by their receivers in Russia and Belarus, the transfer will be refunded to the sender (see details below).
- For customers who have sent money from Russia and Belarus to other countries prior to March 24, 2022, the transfer will be available to your receiver outside Russia and Belarus at any time.
RUSSIA FAQs
Can I send money to Russia?
Western Union has suspended its operation in Russia across all channels, effective March 24, 2022.
For customers who sent money to Russia prior to March 24, 2022, and whose receiver did not pick up their transfer prior to March 24, 2022, the transfer will be refunded to the sender.
Can I send money from Russia?
Western Union has suspended its operation in Russia across all channels, effective March 24, 2022.
For customers who have sent money from Russia to other countries prior to March 24, 2022, the transfer will be available to your receiver outside Russia (and Belarus) at any time.
Until what date is my receiver able to pick up money in Russia (sent before the suspension)? What options do they have for payout?
Western Union has suspended its operation in Russia across all channels, effective March 24, 2022.
Pending payments that have not been picked up by the receiver in Russia will be refunded back to the sender from March 25, 2022.
Why is WU.com/ the WU app not working?
Western Union has suspended its operation in Russia across all channels, effective March 24, 2022.
What happens to the money I send if my receiver in Russia cannot pick up?
For customers who sent money to Russia prior to March 24, 2022, that has not yet been picked up by their receivers in Russia, the transaction – principal and fees – will be refunded to the sender.
- If you sent via WU.com/ Western Union’s mobile app, your refund will be applied to your original payment method. Your refund will be processed within 5-7 business days from March 25, 2022.
- If you used a Western Union retail location to send your money transfer, you can use your original MTCN and identification to pick up your refund at any Western Union agent location. Refunded money transfers will be available for pick up from March 25.
- If you used a credit card for your transaction you will need to contact customer care to have the refund processed if the transaction is older than 1 year.
If I sent money from Russia, will my receiver be able to pick up? If not, how can I request a refund?
For customers who have sent money from Russia to other counties prior to March 24, 2022, there is no deadline for receivers to pick up their funds (outside of Russia and Belarus).
If you want/need to receive a refund, you can request this by contacting our Customer Service Center for customers in Russia who can arrange to refund your money for pick up at Russian Post.
BELARUS FAQs
Can I send money to Belarus?
Western Union has suspended its operation in Belarus across all channels, effective March 24, 2022.
For customers who sent money to Belarus prior to March 24, 2022, and whose receiver did not pick up their transfer prior to March 24, 2022, the transfer will be refunded to the sender.
Can I send money from Belarus?
Western Union has suspended its operation in Belarus across all channels, effective March 24, 2022.
For customers who have sent money from Belarus to other counties prior to March 23, 2022, the transfer will be available to your receiver outside Belarus (and Russia) at any time.
Until what date is my receiver able to pick up money in Belarus (sent before the suspension)? What options do they have for payout?
Western Union has suspended its operation in Belarus across all channels, effective March 24, 2022.
Pending payments that have not been picked up by the receiver in Belarus will be refunded back to the sender from March 25, 2022.
Why is WU.com/ the WU app not working?
Western Union has suspended its operation in Belarus across all channels, effective March 24, 2022.
What happens to the money I send if my receiver in Belarus cannot pick up?
For customers who sent money to Belarus prior to March 24, 2022, that has not yet been picked up by their receivers in Belarus, the transaction – principal and fees – will be refunded to the sender.
- If you sent via WU.com/ Western Union’s mobile app, your refund will be applied to your original payment method. Your refund will be processed within 5-7 business days from March 25, 2022.
- If you used a Western Union retail location to send your money transfer, you can use your original MTCN and identification to pick up your refund at any Western Union agent location. Refunded money transfers will be available for pick up from March 25.
- If you used a credit card for your transaction you will need to contact customer care to have the refund processed if the transaction is older than 1 year.
If I sent money from Belarus, will my receiver be able to pick up? If not, how can I request a refund?
For customers who have sent money from Belarus to other countries prior to March 24, 2022, there is no deadline for receivers to pick up their funds (outside of Russia and Belarus).
If you want/need to receive a refund, you can request this by contacting our Customer Service Center for customers in Belarus, who can arrange to refund your money for pick up at BSB Bank.
UKRAINE FAQs
