Western Union will be hosting numerous events next week during Money 20/20 USA in Las Vegas. Our executives will speak alongside other key leaders from across the payments, fintech and financial services industry. Among them, Western Union’s President of Consumer Money Transfer Khalid Fellahi, Chief Corporate Affairs and Communications Officer Nicole Vogrin and Vice President of Transformation Rebecca Loevenguth will take the stage to share their perspective on the future of the industry.
Additionally, we will also host a series of events onsite at the Venetian, in conference suite Titian 2302 on level 2, where we will showcase our latest products and services and continued commitment to foster an economically connected world. A full list of the Western Union Money 20/20 events is below.
Money 20/20 USA Events
X-Border Customer Journey Workshop 
Western Union Vice President of Partnerships, Rebecca Loevenguth will join executives from TransferWise, PPRO and Payoneer to focus on delivering a great user journey in [cross-border] payments. The best journeys win new business and retain existing customers. A bad journey is sure to lose them. How do you balance offering a seamless customer experience with all the necessary AML/KYC requirements? Can the journey be entirely digital, or do you need expert human help? How do you differentiate your product but stay within regulatory guidelines? Does your messaging prioritize price, speed or easing a workflow?
When: Sunday, October 27 / 11:35 a.m. – 12:30 p.m.
Where: Workshop 1, The Venetian G-H, Level 2
Creating Leaders for Change (Exclusive to Rise Up participants)
Nicole Zimmermann, Vice President and Head of Customer, and Marketing for Western Union Payments and one of the 2019 Money 20/20 Rise Up Program Mentors, will be speaking on an exclusive panel for 2019 Rise Up participants. This lunch session features a group of accomplished women leaders, sharing their narratives and their impact as change leader in the financial services and fintech industries. Learn about their commitment to addressing gender parity and creating environments for women to flourish. Be inspired and discover how you can also become an agent of change and transform our industry for the better. For Rise Up participants only.
When: Sunday, October 27 /12:20 p.m. –1:20 p.m.
Where: The Venetian – San Polo 3401, Level 3
How Technology and Collaboration will Bridge Banking and Money Transfer Business
Western Union’s President of Consumer Money Transfer, Khalid Fellahi will join TD’s Vice President of Payments, Christine Hunter for a fireside chat, moderated by Aite Group’s Talie Baker. The discussion will look at how media and analysts have historically positioned money transfer businesses as a foil to the banking industry. However, recent developments, innovation and partnerships have rapidly shifted this dynamic, marked by money transfer leaders such as Western Union collaborating with the world’s largest banks. In this session we discuss how the world’s largest banks are collaborating with the money transfer industry to provide new and more inclusive services, to drive better outcomes for customers and what this will mean for the thousands of financial service providers.
When: Monday, October 28 / 10:55 a.m. – 11:15 a.m.
Where: The Venetian, Commercial Cascade Stage, Expo Hall, Level 2
CMO Power Lunch
Nicole Vogrin, Western Union’s chief corporate affairs and communications officer, join executives from Synchrony and Refinitiv for a session moderated by FleishmanHillard’s Chief Strategy Officer, Marjorie Benzkofer. Together, they will discuss their understanding of customer data as it is used to uniquely position them to drive digital experiences that customers have come to expect. This panel of industry CMOs will discuss how they are building digital experiences that have been bolstered by innovative tech and data driven personalization.
When: Tuesday, October 29 / 12:15 p.m.
Where: The Venetian, Leadership Lodge Stage, Level 2
Overcoming Setbacks, Embracing the Suck (Exclusive to Rise Up participants)
Many women- regardless of rank or career stage – in Corporate America or startups – experience self-doubt and imposter syndrome. Meanwhile, gender discrimination and unconscious bias are a reality in the workplace. This session, featuring Western Union’s Shauna Biersay-Dunbar, Chief of Staff for Consumer Money Transfer and Amrita Matharu, Director of Omnichannel, will highlight real life examples and provide the audience with the right tools to tackle these negative thoughts and setbacks—embracing the suck.
When: Wednesday, October 30 / 9:55 a.m. –10:20 a.m.
Where: The Venetian – San Polo 3401, Level 3
Western Union Scheduled Events
Western Union Accelerator Powered by Techstars Demo Day
This event will feature six startups from our summer program, of which five are participants in this year’s Money 20/20 Startup Academy:
- Andia: A mobile and web based facial recognition platform that validates and authenticates financial transactions
- Bridged: Artificial Intelligence (AI) as a service providing scalable training data solutions for organizations building out their own AI models.
- Challenger Fund: Software platform to increase stability and earnings for every consumer by maximizing the interest rate earnings for any checking or savings account at any bank.
- Rebric: Provides a managed infrastructure platform so financial institutions can get machine learning and AI systems in place quickly.
- StoreCash: Allows unbanked teens to request, receive and instantly redeem funds from a mobile device.
- Thrive Savings: Delivers financial empowerment through a mobile application by automatically saving money for consumers.
When: Monday, October 28 / 2:00 p.m. – 3:00 p.m.
Where: The Western Union Suite at The Venetian – Level 2, Titian, 2302. To attend, please register here.
Western Union Business Solutions VIP Lunch
This invitation only event features panelists from Western Union, Plaid, Bank of America and ACI Worldwide discussing how experts today are working together to connect, innovate and disrupt the payments industry and define the future of money. This event brings together a select group of industry leaders for conversation and learning on today’s hot topics including open banking, navigating new compliance and payment regulations globally, and ‘coopertition’ between incumbents and newcomers. Speakers include:
- Chris Fletcher, Head of Digital and Channel Partnerships, Western Union
- Scott Johnson, Head of Product, Western Union
- Daniel Kahn, Bank Integrations at Plaid
- Derrick Walton, Head of Emerging Payments at Bank of America
- Craig Ramsey, Head of Real-Time payments at ACI Worldwide
When: Tuesday, October 29 / 12:00 p.m. – 1:15 p.m.
Where: The Western Union Suite at The Venetian – Level 2, Titian, 2302
The Evolution of E-Commerce Payments in the Age of Globalization: How to Maximize Revenue with Targeted Payment Options
Western Union’s strategic partnerships group will host invitation only breakfast roundtable. The session will feature a panel of industry leaders, moderated by Living in Digital Times’ Founder, Robin Raskin, along with:
- Sara Wyman, Vice President of Partnerships at Affirm
- Francis Mugane, Director, Strategy & Ops, Payments at Booking.com
- Erika Wool – Head of Payments Partnerships at Stripe
- Jonathan Lee, Head of Enterprise Partnerships at Western Union
The discussion will focus on how retailers could be losing a significant percentage of purchases at checkout because they are not offering the payment method customers prefer. In the age of globalization, offering the right local payment method, including alternative payments, is vital to a good customer experience, which ultimately translates to increased sales. For more information or an invitation to attend please email wupartnerships@westernunion.com.
When: Tuesday, October 29 / Registration: 7:30 a.m., Panel: 8:00 a.m.
Where: The Western Union Suite at The Venetian – Level 2, Titian, 2302
