If you believe you may have been a victim of fraud and your transfer has not been paid, please call the Western Union Fraud Hotline 1-800-599959 as soon as possible for assistance in filing a fraud complaint. To view the full list of available fraud hotlines globally, please visit our Fraud Phone Directory. If no fraud hotline is available for your country, please go to your nearest Western Union agent location for assistance.

File a fraud claim

English/Vietnam

Transaction information

Tracking number (MTCN)

Please check and re-enter tracking number (MTCN)

Please confirm the tracking number (MTCN) you enter above matches the tracking number shown on your receipt.

Date of Transaction

Month

Day

Year

If you have additional tracking numbers (MTCNs) to report as fraud, please file an additional report for each one.

Reporter information

First name

Last name

Address line 1

Add Address line 2 (optional)

City and State/Province

Country

Is reporter same as sender?

YES YES NO NO

Fraud information

Type of Fraud/Scam

How was the sender contacted?

Tell us what happened:

300

We will share information from your report and related money transfer with a complaint database used by law enforcement in the US and other countries. We may also share information directly with relevant law enforcement agencies. If you do not want us to share your name and address information with law enforcement, we will honor that request unless applicable law permits or requires us to provide it.

I consent to have my name and address information shared with law enforcement.