Frequently Asked Questions

You can pick up your money transfer from any of our agent locations. While receiving the transfer, you’ll need to provide the following information:

• The tracking number (MTCN)
• The send country’s name
• The send amount and currency
• Your sender’s name

You can pick up your money transfer at any of our agent locations using one of the following documents:

• Your New Zealand or foreign passport
• Your New Zealand driver’s license³
• Your HANZ 18+ card⁴
• Your firearm’s license

Please note that you’ll also need to present one of the following address proofs along with the above-mentioned documents:

• Your rates notice
• Your utility notice
• Your bank statement
• Your insurance certificate
• Your New Zealand government-issued letter
• Your student letter
• Your foreign driver’s license with a photo

Money transfers will generally be paid in cash at the agent location.

Some restrictions may apply. For more information, please visit your nearest agent location.

You will be notified via an SMS sent on your registered mobile number. You can also track your transfer online. All you need is the tracking number (MTCN) mentioned on the payment receipt.

All fees are paid by the sender. The receiver pays no transfer fee¹.

Money may be paid into the receiver’s bank account in minutes², on the same day², or within 5 working days², after WU has received the payment, and depending on when and where the money was sent from as well as the location of the receiver’s bank. To know more, see the bank account transfer details page.

Availability depends on the agent’s opening hours. You can check the hours of operation using our agent locator.