Send money

How do I find out if my money has been sent?

How do I find out if a money transfer’s available for pickup?

How do I pick up a money transfer?

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Send money online

Can I change the name on a money transfer?

How do I send money online?

How long does it take to send money online?

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Payment authentication

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

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Send money in person

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

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Western Union agent locations

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

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Registration

Why should I register at Western Union’s website?

Does it cost anything to register at Western Union’s website?

How can receivers register in Colombia?

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Identity verification

How do I verify my identity?

What are the acceptable documents for identity verification?

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Consumer Protection

Are there common consumer fraud scenarios to be aware of?

I received a suspicious email from someone claiming to be Western Union, what should I do?

Can the Test Question feature secure my funds or delay payment of a transaction?

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Become an agent

What do I need in order to offer Western Union money transfer services?

How will I earn money with Western Union?

Who’s responsible for setting the price of the money transfer service?

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My WU ^SM

What is the My WU^SM loyalty program?

What are the benefits of the My WU^SM loyalty program?

How do I enroll in the My WU^SM loyalty program?

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Customer questionnaire

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?

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