0022_close
Western Union Logo
Western Union® App
Get instant estimates and send money on the go.
Download
Send money
Track a transfer
Find locations
Help
Find locations
Help
Profile
History
My Receivers
Refer a Friend
Settings
EN
English
Swedish
Register
Log in
Sheldon Cooper
Logout
Frequently Asked Questions
Send money online
How do I send money online?
How long does it take to send money online?
How do I pay?
View all questions →
Send money to a mobile phone
How can I send money to a mobile phone?
What’s a mobile wallet?
Can money be sent to any mobile phone?
View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)?
Why wasn’t my authentication successful?
View all questions →
COVID-19
Is Western Union open for business?
I can’t pick up my money transfer because no agent locations are open due to COVID-19. What should I do?
If I can’t pick up my money transfer, what will happen to my money?
View all questions →
Send money
How do I find out if my money transfer has been sent?
How do I find out if a money transfer is available for pickup?
How do I pick up a money transfer?
View all questions →
Agent Locations
What are Western Union agent locations?
When are Western Union services available?
How do I find a Western Union agent location?
View all questions →
Send money to a bank account
What is the Western Union
®
direct-to-bank account money transfer service?
What information is required from the sender to send a Direct to bank account money transfer?
How can I send money to a bank account?
View all questions →
Send money in person
Who uses Western Union money transfer services?
What are Western Union agent locations?
Which transfer service is offered at Western Union agent locations?
View all questions →
Send money from a bank account
How can I send money from my bank account?
View all questions →
Registration
Does it cost anything to register at Western Union’s website?
How can receivers register in Colombia?
How can receivers register in Argentina?
View all questions →
Identification process
Does Western Union need to confirm my identity?
How long will it take to verify my identity?
View all questions →
Consumer protection
Are there common consumer fraud scenarios to be aware of?
I received a suspicious email from someone claiming to be Western Union, what should I do?
Does Western Union offer an escrow service or any kind of buyer protection?
View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?
Why do I need to provide additional information?
How can I use Western Union services again?
View all questions →
Contact us
If you still need support, visit our
Contact us
page for information on how you can get in touch.