Registration is required for most services. After you register, sending a money transfer can be done in minutes as your information will be pre-filled on the page. This saves you the time and trouble of typing it in each time you want to send money.
Signing up is required prior to sending a money transfer. Go to westernunion.com or to the mobile app to create your Western Union profile. Your profile stores your contact information, saves your money transfer history.
On mobile app:
Once you have a profile you can log in with the same details on westernunion.com or on our mobile app, whenever you need to send or track money transfers:
If you forgot your password, you can choose the reset your password.
You can update the email address on your Western Union profile by going to westernunion.com or on the mobile app and follow these steps:
On mobile app:
Once you’ve successfully changed your email address, you will use this to log into your Western Union profile.
You can update your address and phone number by following these steps:
On mobile app:
You can update the password on your Western Union profile by going to westernunion.com or on the mobile app and following these steps. Note that changing your profile password will change your My Western Union password as well.
Go to westernunion.com:
On mobile app:
To add a new payment method please follow these steps:
Go to westernunion.com:
This feature is currently not available on the mobile app.
* Credit card issuer may charge an advance fee and other associated interest charges. Use a debit card to avoid these fees and charges.
We are sorry to see you go. Please note that by deleting your WU profile you will lose your complete transfer history will be erased. To delete your profile, contact Customer Care.
When sending an email, please include:
We may contact you by phone or email for additional information if needed, to complete your request.
The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.
If you know you need to register, you can call Western Union’s Colombian partner, Giros y Finanzas, at any of the numbers below.
You can also wait for Giros y Finanzas to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach you after 3 tries, we will cancel the transfer and refund the sender.
Giros y Finanzas contact numbers in Colombia (country code +57):
Giros y Finanzas contact numbers outside Colombia:
Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):
Giros y Finanzas may ask you to provide the following:
If you receive a money transfer in Argentina, you need to complete a one-time registration within 90 days of getting it.
Also, if you receive 2 additional transfers within that 90-day period (a total of 3 transfers), you will need to register before you can pick up the third transfer.
To get you registered, we will contact you within 24 hours of the transfer at the number provided by your sender. You will be asked to provide additional identifying information on an online form used for registering transfers.
If you’re the receiver, you may need to complete a one-time registration before you can receive money.
If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.
To register and confirm your identity, you will need:
If the receiver cannot be contacted within 3 days, we will not be able to complete the transfer, and the sender will be issued a refund.
You can also call Customer Care at 4008190488 or 02168664622 to provide your identity information.
Before you can pick up the money, you’ll receive a SMS, an email or a phone call from the agent so you can choose to register at a physical location or via online registration.
Here’s what you’ll need to provide for registration:
Please note that GraceKennedy will complete the verification required to make sure the receiver owns the given bank account. The verification process may take up to 2 business days and may be cancelled within 8 days if your registration is not complete.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care