You can only make minor typographical corrections to the receiver’s name on a regular money transfer as long as the money hasn’t yet been picked up. This can’t be done on a money order, bill payment, or prepaid money transfer.
Yes—you can send money online 24/7 using internet banking (pay with POLi) or a Visa® or MasterCard® credit, debit or prepaid card in Australia.
Receivers can pick up the money within minutes* from participating agent locations worldwide.
* Funds availability is subject to the terms and conditions of the service. Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options.
You’ll need your receiver’s full name (as it appears on their ID) and address, and your internet banking details or a Visa® or MasterCard® credit, debit or prepaid card issued by an Australian bank. You also must be over 18.
When you first register online with Western Union, we’ll need certain information so we can confirm your identity and create an online profile for you. You’ll need an Australian drivers license or passport.
In some cases, you may also be required to call our call center if we need additional information. We’ll let you know.
The maximum daily transaction limit is AUD $5000, but your specific daily transaction limit will vary based on the service you choose and your transaction history. Please register and visit your profile to see your individual transaction limit.
Once you’ve completed the transaction online and received your receipt with a tracking number (MTCN), your receiver will be able to collect the money within minutes* from participating agent locations around the world.
* Funds availability is subject to the terms and conditions of the service. Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options.
You can pay directly from your bank account via internet banking (pay with POLi) or we also accept Visa® or MasterCard® credit, debit, and prepaid cards issued by an Australian bank in your name, or via Apple Pay®. A corporate credit card in a company name can’t be used to pay for an online money transfer in Australia.
POLi is an online payment method which enables you to pay via internet banking.
POLi will establish a secure connection to your online bank, where you pay with your regular online banking information. It’s free and registration isn’t necessary. Please have your online banking details at hand. Your payment will be confirmed immediately.
If you use your credit card, you may be charged an additional cash advance fee by your card issuer for this service. You may be able to avoid these fees if you use a debit or prepaid card. Contact your issuing bank for any questions related to cash advance fees.
Verified by Visa® and MasterCard SecureCode® were developed to help prevent unauthorized use of cards online. These services use personal passwords or identity information to help protect cards against unauthorized use. They’re available for most cards from participating financial institutions.
Once your card is activated, your card number will be recognized whenever it’s used at participating online merchants. When you process a money transfer online with Western Union, you may be prompted for your Verified by Visa® or MasterCard SecureCode® password to complete the transaction.
You can still use your card on our site if you haven’t activated Verified by Visa® or MasterCard SecureCode®.
Depending on the reason why the transfer couldn’t be completed, your card issuer may have already placed a pre-authorization on your card for the full amount.
The funds are being held by your card issuer, not by Western Union. The card issuer will automatically release these funds, but it may take up to a couple of days.
You may be able to cancel it if the money hasn’t yet been picked up by the receiver. Please contact us for more information.
It depends on the circumstances specific to your transaction. Please contact us for more information.
If you do receive a refund, the funds will be credited back to the card you used. Depending on the issuing bank, it may take 7-14 days for the funds to appear on the card.
You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. If it’s urgent, you can always choose a different payout method such as bank account or cash.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care