Send money

How do I find out if my money transfer has been sent?

How do I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

View all questions →

Send money online

How do I send money online?

How long does it take to send money online?

How do I pay?

View all questions →

Payment authentication

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

View all questions →

Send money in person

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

View all questions →

Send Money from a bank account

How can I send money from my bank account?

View all questions →

Send money to a bank account

How do I send money to India with UPI?

What is the Western Union^SM Direct to Bank Account money transfer service?

What information is required from the sender to send a Direct to Bank Account money transfer?

View all questions →

Send money to a mobile phone

How can I send money to a mobile phone?

What’s a mobile wallet?

Can money be sent to any mobile phone?

View all questions →

Consumer protection

Are there common consumer fraud scenarios to be aware of?

I received a suspicious email from someone claiming to be Western Union, what should I do?

Does Western Union offer an escrow service or any kind of buyer protection?

View all questions →

Agent Locations

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

View all questions →

Registration

Does it cost anything to register at Western Union’s website?

How can receivers register in Colombia?

How can receivers register in Argentina?

View all questions →

Identification process

Online on westernunion.com or the mobile app

In person at an agent location

View all questions →

COVID-19

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19.

If I can’t pick up my money transfer, what will happen to my money?

View all questions →

My WU

What is the My WU℠ loyalty program?

What are the benefits of My WU℠ loyalty program?

How can I earn My WU℠ points?

View all questions

Customer questionnaire

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?

View all questions →