Contact information for Western Union

We’re happy to answer any questions you may have

Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.

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    Get in touch with our Customer Care representative for assistance.
    0800 562103

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  • Find a location

    Find contacts of a Western Union agent location for retail-related enquiries.

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Contact Us

If there is something wrong with your transfer, you can:

  • Contact us at 0800 562103.

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: https://ec.europa.eu/consumers/odr/.

Contact us by phone

If you have questions about online transactions:

  • In Switzerland, call 0800 562103 (available 7 days per week from 8:00 a.m. to 8:00 p.m.)
  • Outside of Switzerland, call +32-(0)2 639 7109.

German/English/French/Italian/Spanish: Daily, 9:00am – 12:00am EET

If you have questions about transactions done in a Western Union location, please call:

Change SBB: 0800 007 107

Travelex Switzerland AG: 061 692 74 83

Union of Financial Corners SA: 022 716 32 80

Contact us by Mail

Western Union Processing Switzerland
Lithuania UAB
J. Balcikonio Str 7, Vilnius, Lithuania LT-08247