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Frequently Asked Questions
Send money online
How do I send money online?
How long does it take to send money online?
How do I pay?
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Payment authentication
What is Strong Customer Authentication (SCA)?
Why wasn’t my authentication successful?
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Send money to a mobile phone
How can I send money to a mobile phone?
What’s a mobile wallet?
Can money be sent to any mobile phone?
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Send money
How do I find out if my money transfer has been sent?
How do I find out if a money transfer is available for pickup?
How do I pick up a money transfer?
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Agent Locations
What are Western Union agent locations?
When are Western Union services available?
How do I find a Western Union agent location?
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Send money to a bank account
What is the Western Union
®
direct-to-bank account money transfer service?
What information is required from the sender to send a Direct to Bank Account money transfer?
How can I send money to a bank account?
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Send money in person
Who uses Western Union money transfer services?
What are Western Union agent locations?
Which transfer service is offered at Western Union agent locations?
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Registration
Does it cost anything to register at Western Union’s website?
How can receivers register in Colombia?
How can receivers register in Argentina?
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Identity verification
How do I verify my identity?
What are the acceptable documents for identity verification?
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Consumer protection
Are there common consumer fraud scenarios to be aware of?
I received a suspicious email from someone claiming to be Western Union, what should I do?
Can the test question feature secure my funds or delay payment of a transfer?
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Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?
Why do I need to provide additional information?
How can I use Western Union services again?
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