My WU Terms and Conditions

Western Union Payment Services Ireland Limited, an Irish registered company with number 471360, based at Level 2, The Loft, Building 13, Pembroke District, Sandyford Road, Dundrum Town Centre, Dublin 16, D16 F2K1, Ireland announces relaunch of the My WU® Membership Programme Terms and Conditions (the “Programme”).

These My WU® Membership Programme Terms and Conditions (the “Programme Ts&Cs”) will entirely replace and substitute the 2018 My WU® Membership Programme Terms and Conditions. Please visit  https://www.westernunion.com/it/en/mywu/mywu-terms-conditions.html for more information.

These Programme Ts&Cs contain the terms and conditions governing the modalities of participation to, and functioning of, the Programme. The terms “Western Union”, “we”, “us” and “our” used in these Programme Ts&Cs mean Western Union Payment Services Ireland Limited, as identified above. The terms “You” and “your” mean the person who intends to enroll in the Programme and/or to whom a My WU Number is issued pursuant to these Programme Ts&Cs. 

For any other information about the Programme and/or these Programme Ts&Cs, You can visit the website www.wu.com/mywu/it  (the “Web Site”) or write to us at Western Union c/o Teleperformance, Thisseos 330 Kallithea Athens 17675, Greece.

Enrollment in the Programme is free. You may enroll in the Programme without receiving a financial product or service from Western Union or its affiliates.

Enrollment in the Programme provides You with the following benefits:

• perform Western Union® Money Transfer® transactions (the “Qualifying Transaction”) more conveniently. In such respect, please be informed that Qualifying Transactions are subject to applicable product or service’s specific terms and conditions, which may vary from time to time;
• earn a discount on Qualifying Transactions. Discounts may vary and/or be suspended occasionally if and when Western Union decides to modify the Programme. Discounts are not redeemable or exchangeable for cash;
• participate in any Gift Promotion and/or Rewards launched by Western Union within the context of this Programme (the “Promotion”) according to the relevant provisions available on the Web Site;
• become holder of a personal My WU Number (the “Number”);
• become holder of the My WU Prepaid Card, once available on the market;
• have access to a reserved and personalized area of the Web Site (the ”MY WU Member Profile”) with the possibility to, among others things, consult and/or modify your personal data and verify the status of the performed Qualifying Transactions;
• benefit from other products, services or special offers promoted by Western Union and/or third parties from time to time.

We may require You, from time to time, to verify certain information about yourself (for example, e-mail address or mobile phone number) before You can earn, receive and/or redeem Programme benefits.

A) Participation in the Programme for Those who Are Already Enrolled in the 2021 My WU® Membership Programme

If You are already enrolled in the 2021 My WU® Membership Programme, You will be automatically enrolled in this Programme and You will become a member of the My WU® Membership Programme, without prejudice to your right of withdrawal as per section 5 below.

Your 2021 My WU® Membership Programme benefits will be transferred to this Programme, except for the points already collected during the premium operation connected to the 2021 My WU® Membership Programme.

Your current number will be automatically converted to your Number. If You do not use your Number for a continuous period of one year, We may suspend Your participation in the Programme without prior notice to You. To reactivate your participation, please contact Western Union as set out in section 8.

B) Participation in the Programme for Those that Are NOT Already Enrolled in the 2021 My WU® Membership Programme

If You are not already enrolled in the 2021 My WU® Membership Programme, You have to accept these Programme Ts&Cs to enroll in this Programme.

The Programme is open to private individuals who are 18 years or older and have a residence and/or domicile at a valid address in Italy. Only one enrollment per person will be accepted. We may, in our discretion, refuse to accept your enrollment if You do not satisfy our enrollment criteria, in accordance with local law.

The modalities to enroll in the Programme are indicated in the Web Site. When enrolling in the Programme, You will be requested to give us your personal data, subject to section 7 below.

You undertake to provide us with complete, updated and truthful personal data and information as well as to communicate to us any change of those data and/or information shouldering your responsibilities in case of false information or of incomplete or untruthful data.

Once we have accepted your enrollment, You will be assigned a Number, as defined above. The Number will be communicated to, and will be immediately usable by, You. Your Number is required to perform any Programme transactions. Your Number can only be used by You. The use of your Number is subject to these Programme Ts&Cs. The Number is personal and cannot be shared with anyone else other than You. Your Number cannot be used anymore upon our request in case of abuse, cancellation of these Programme Ts&Cs or ending of the Programme. You may hold only one MY WU Member Profile, and the current and future accrued benefits and/or rewards cannot be shared or transferred at any time to any third party.

As indicated above, if You do not use your Number for a continuous period of one year, We may suspend Your participation in the Programme without prior notice to You. To reactivate your participation, please contact Western Union as set out in section 8.

• violate these Programme Ts&Cs and/or the Regulation of the running Promotion;
• adopt a behavior that is non-compliant with these Programme Ts&Cs and/or the Regulation of the running Promotion;
• communicate to us false or untruthful information at the enrollment in the Programme;
• adopt a behavior non-compliant with law.

We will promptly inform You about your exclusion with a notice sent by means of registered letter or by email. Once You have been excluded, all your accrued benefits will be lost.

Withdrawal or exclusion from any single running Promotion will not determine your automatic exclusion from the Programme.

If You are excluded from the Programme, You will not have the right to re-enroll in the Programme, save for our different, discretional and incontestable decision.