Frequently Asked Questions

iOS or Android

Yes, and it’s available for iOS and Android mobile devices in Kuwait.

Use our mobile app to:

• Send more. Existing customers can send money using their online login details. New customers can register directly on the app or online.
• Estimate prices. Get up-to-date exchange rates and compare fees¹ for Western Union services.
• Track a transfer. Get the current status of your transfer.

There’s no fee to download the app or to access the app from your mobile phone. However, mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for the details.

Please note that Western Union^® money transfer fees¹ will apply if you send money using the mobile app.

You can download the app from the App Store and from Google Play for iOS and Android devices.

iOS or Android

Yes. Existing online customers can use their login details to send money with the app.

New customers can register directly on the app for free. You will need to complete an identification verification before you can send money using the app.

If you are an existing online customer, you can use your existing log in details to access your profile on the mobile app.

New customers can register on the app in just a few minutes. You will need to verify your profile to send money online.

After you register with the Western Union mobile app or at westernunion.com, you will need to verify your profile. To complete this step please follow the instructions below:

1. First, verify your email address following the verification link sent to your email after registering with the Western Union mobile app or at westernunion.com.
2. Take a photo of both sides of your valid Kuwaiti Civil ID, which you used for registration with the Western Union mobile app or at westernunion.com.
3. Take a clear selfie video of yourself, holding your original Kuwaiti Civil ID and saying the following text:
   “I, Mr./Ms./Mrs. (your name), holder of Civil ID No. (your Civil ID No.) and having mobile tel. no. (your mobile tel. no.), hereby request Aman Exchange Customer Care to register myself for using the Western Union remittance service for (please provide your reason for creating the profile).”
   Please make sure that your ID is clearly visible/readable within the selfie video.
4. Upload the above documents to the Aman Exchange Portal.
5. After successful verification, you will receive confirmation by email.
6. Once you receive the confirmation email, you can start using Western Union online money transfer services immediately.

Learn more about sending money online.

Simply use your existing online login details. New customers can register directly on the app or register for free online first.

iOS or Android

Find out more about the Western Union^® app. If you have questions that are not answered here, please contact us or read our FAQs.