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Frequently Asked Questions
Send money
How do I find out if my money transfer has been sent?
How do I find out if a money transfer is available for pickup?
How do I pick up a money transfer?
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Send money online
How do I send money online?
How long does it take to send money online?
How do I pay?
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Payment authentication
What is Strong Customer Authentication (SCA)?
Why wasn’t my authentication successful?
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Send money in person
Who uses Western Union money transfer services?
What are Western Union agent locations?
Which transfer service is offered at Western Union agent locations?
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Send money to a bank account
How do I send money to India with UPI?
What is the Western Union® Direct-to-Bank account money transfer service?
What information is required from the sender to send a Direct-to-Bank account money transfer?
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Registration
Does it cost anything to register on the Western Union website?
How can receivers register in Colombia?
How can receivers register in Argentina?
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Identification process
Online using IDIN (eID):
Using email or regular mail
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Consumer protection
Are there common consumer fraud scenarios to be aware of?
I received a suspicious email from someone claiming to be Western Union. What should I do?
Does Western Union offer an escrow service or any kind of buyer protection?
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Send money from bank account
How can I send money from my bank account?
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Send money to a mobile phone
How can I send money to a mobile phone?
What’s a mobile wallet?
Can money be sent to any mobile phone?
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Agent locations
What are Western Union agent locations?
When are Western Union services available?
How do I find a Western Union agent location?
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COVID-19
Is Western Union open for business?
I cannot pick up my money transfer because no agent locations are open due to COVID-19
If I can’t pick up my money transfer, what will happen to my money?
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My WU
®
What is the My WU℠ loyalty program?
What are the benefits of My WU℠ loyalty program?
How can I earn My WU℠ points?
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Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?
Why do I need to provide additional information?
How can I use Western Union services again?
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Can’t find what you are looking for?
If you need to get in touch with Western Union, don’t hesitate to contact our
Customer Care