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By completing this form, you validate the information provided and declare that you have been duly informed about the procedure, service period and means of response to your claim or requirement. Within the next business day you will receive an email with the tracking code. The attention period for claims and requirements is 15 business days, these terms can be extended, exceptionally, provided that, due to the nature of the claim or requirement, they require the prior pronouncement of a third party. The formulation of this claim does not prevent resorting to other dispute resolution channels, nor is it a prerequisite to file a complaint with INDECOPI.
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