Contact Us

  • Chat with us

    Get in touch with our Customer Care representative for assistance

    Chat with us
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    Contact us by phone

    If you have questions about online transactions:

    • In Portugal, call 00800 264 38750.
    • Outside of Portugal, call +32 2 639 7101.

    Portuguese: Daily, 9:00am – 10:00pm EET

    English: Daily, 9:00am – 12:00am EET

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    Contact us by Mail

    Western Union Processing Portugal
    Lithuania UAB
    J. Balcikonio Str 7, Vilnius, Lithuania LT-08247

If there is something wrong with your transfer, you can:

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: https://ec.europa.eu/consumers/odr/.