Customer Support / Receive Money

Receive money

How do I pick up a money transfer?
  • Complete the Receive Money form.
  • Give the form to the agent with your government-issued photo ID and the tracking number (MTCN).
  • Review and sign the receipt.
  • The agent will give you the money and a copy of the receipt.
What do I need to bring to pick up money at an agent location?

Bring a valid government-issued ID and the tracking number (MTCN).

How can I find out if a money transfer is ready for me to pick up?

Visit our website and select Track Transfer. You’ll need the name of the person who sent you the money and the tracking number (MTCN).

How does Western Union pay out money transfers?

Generally, we pay your money transfer in cash but in some cases, pay out may be made in the form of a money transfer cheque, a combination of cash and cheque, and in some locations, directly to your bank account. Learn more about depositing directly to a bank account. Other restrictions may apply.