Identification Process

Does Western Union need to confirm my identity?

Yes, before making your first online transfer, you will need to verify your profile:

First, fill in the online registration form and provide the following information:

·  Full name

·  Full address

·  Mobile phone number

·  Country and date of birth

·  ID details (if an expired ID is detected, you will be asked to provide a new one)       

Once you have successfully registered online, you will be asked to visit the nearest Orabank branch and verify your identity in-person.

How long will it take to confirm my identity?

After you present a valid ID at the nearest Orabank branch, you will receive a confirmation by email. If you need to send money before your verification is completed, please visit a Western Union agent location.

Which Orabank branches can verify my profile in Benin?

You can find the nearest location to get verified in person by using our online locator.

What do I do if I forgot my User ID / log in password/ or my profile is locked?

Your User ID is your mobile number.

If you forgot your password, you can select the “Forgot password” option for a new password to be sent to your email.

If your profile is locked, please try to log in again after 30 minutes or contact Western Union’s Customer Care number at +229 2136 8232 or send an email to  obj.wu.support@orabank.net

What do I do if I want to change my log in details, password, or email address?

You can change your password on the “Profile Overview” page after you log in. Please select "Edit profile" from the right-side menu and change your password.  

For online registration, you can use only one email address. After you verify your email, it cannot be changed.

What do I do if I want to change my log in details, password, or email address?

Please contact Western Union’s Customer Care number at +229 2136 8232 or send an email to Obj.wu.support@orabank.net.