Frequently Asked Questions
Tracking the status of a money transfer
1. How can I find out the status of my money transfer?
You can check the status of your money transfer by clicking Track Transfer on our website. All you need is the sender’s name and the tracking number (MTCN).
2. How can I find out if my money transfer has been paid?
After the money transfer has been sent, you can use the Track Transfer service on our website to check the status. All you need is your name and the tracking number (MTCN).
3. How can I find out if money is available for me to pick up?
Just use the Track Transfer service on our website to track the status of your money transfer. All you need is the sender's name and the tracking number (MTCN).
4. Why is my money transfer status "On Hold"?
There are a few reasons why a money transfer might be on hold. If its been less than 30-40 minutes since you completed it, it may not be fully processed yet. Please wait a few more minutes and then check the status again.
Sometimes we need to confirm the sender's identity before we can process a money transfer. If this is the case, we'll send the sender an online web receipt and an email asking them to call us. Once we've confirmed the sender’s information, the transfer will be completed and the receiver can pick up the money.