Contact information

We’re happy to answer any questions you may have

Can’t find what you need in our FAQs pages? Get in touch with our Customer Care representative.

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Get in touch with our Customer Care representative for assistance

Chat with us
Give us a call

Get in touch with our Customer Care representative for assistance.
0800 900 191

If calling from overseas:
+32 2 639 7105

Give us a call
Find a location

Find contacts of a Western Union agent location for retail-related enquiries.

Find a location

For questions about online transfers

Contact us by phone:
0800 900 191

English/French: Daily, 8:00am – 11:00pm CET
Turkish: Mon-Sat, 7:00am – 7:00pm CET
Chinese: Daily, 8:00am-12am CST
Outside France, call +32 2 639 7105

For fraud-related concerns:
0 805 980 074

Contact us by mail:
Western Union Processing France
Lithuania UAB
J. Balcikonio str 7, Vilnius, Lithuania LT-08247

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: https://ec.europa.eu/consumers/odr/.

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the Bankenschlichtung (www.bankenschlichtung.at)