Simply follow these steps to send money online:
Provide your name to match your official identification document. Then create your log in details by using your email address or mobile number.
We are legally required to request the following information to match your government-issued ID
You can send up to 7,500 HKD without verifying your identity.
If you intend to send more, you will need to complete your identity verification. Upload a copy of your valid government-issued ID, front and back, and an additional supporting official document copy with proof of address, such as: electricity bill, natural gas bill, water bill, or any utility bill.
With a registered Western Union profile and verified identity, you’re now ready to send money online!
Provide your name to match your official identification document. Then create your log in details by using your email address or mobile number.
We are legally required to request the following information to match your government-issued ID
You can send up to 7,500 HKD without verifying your identity.
If you intend to send more, you will need to complete your identity verification. Upload a copy of your valid government-issued ID, front and back, and an additional supporting official document copy with proof of address, such as: electricity bill, natural gas bill, water bill, or any utility bill.
With a registered Western Union profile and verified identity, you’re now ready to send money online!
The cash is ready for pickup at an agent location in minutes1.
Check our transfer fees and exchange rates upfront.
Track money transfers with a tracking number (MTCN).
What you will need to send a money transfer with Western Union:
With a verified Western Union profile, depending on country limits, you can send up to 392,000 HKD.
To send more, visit a Western Union agent location and start a money transfer in person.
We’re in 200+ countries and territories
We’ve been moving money for over 145 years
We’ve served millions of customers worldwide
Visit our FAQs or get in touch. Our Customer Care is just a call away.
Toll-free: 21179088
Direct dial within Hong Kong:
+85221179088
Available daily
English, Bahasa, Tagalog: 8 am to 9 pm
Cantonese: 8 am to 8 pm
Mandarin: 8 am to 11 pm
1 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional Restrictions may apply. See terms for details.
