Tracking your money transfer with Western Union

With Western Union Netherlands, you can track your money transfer every step of the way. Find out more about how to track a money transfer with our helpful guide.

Be informed. Be aware. Protect yourself from fraud.

We encrypt your transfers

We encrypt your transfers

We are committed to keeping your data secure

We are committed to keeping your data secure

We’ve sent money around the world for more than 150 years

We’ve sent money around the world for more than 150 years

Good money transfers are all about providing value

Here at Western Union, we believe there are few things more valuable than peace of mind.

The peace of mind that comes from knowing there are no hidden fees with our money transfers, that are transfers are quick and reliable, but even better, that you can track your money transfer every step of the way.

Not only will the sender in the Netherlands be able to track the progress of their money transfer, but the loved one overseas waiting to receive their money can also log in to track the progress of the transfer.

We know the value of sending money to a loved one and being able to track its progress in real-time. Whether you’re eager to see a gift arrive in time for someone’s birthday, or looking to be able to provide timely assistance with household bills, Western Union money transfer tracking can help.

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Relied on by customers around the world

As a company working in cross-border, cross-currency money movement, Western Union® aims to help grow economies and create a better world by keeping you connected with the people that matter the most to you. The ability to track your transfer is a big part of the trusted connection we provide.

How to track your money transfer on our website

 

Once you have registered with Western Union and sent money from the Netherlands to a loved one overseas, you’ll get an online receipt to show the transfer is approved and an email with your Money Transfer Control Number (MTCN).

Once you have your 10-digit tracking number (MTCN), you can go to our helpful Track a Transfer page and enter the number. You can also share the number – as securely as possible – with the loved one receiving the money, and they can also check the progress of the transfer.

But what if you don’t have your MTCN to hand? We appreciate people can misplace their number or accidentally delete emails, so if this ever happens to you, you’ll be pleased to know you can still check the status of your money transfer in a few easy steps:

– On the Track a Transfer page, select “Don’t know the MTCN?”

– Enter the sender’s phone number, or both the sender and receiver’s names.

– Select the receiver’s country and how much was sent

– Enter the date of money transfer

– Click continue.

This way, you’ll be able to check in on exactly where the transfer is up to. Speaking of checking on the exact status of a transfer, let’s take a look at the various transfer tracking status options.

Money transfer tracking statuses

 

When it comes to tracking an international money transfer with Western Union, there are a range of status options to give you helpful insight on exactly where your transfer is up to. These include:

In progress: Your transfer has been processed and the money is on its way to your loved one.

Available: Your transfer is ready for pickup. Your loved one will need to visit an agent location close to them with their government-issued ID and the tracking number (MTCN).

Received: The money has been picked up by your loved one at one of our agent locations.

Paid:  The money transfer is complete, and the money has been credited to the receiver’s mobile wallet or their bank account.

Delivered: The transfer is complete, and the money has been credited to the receiver’s bank account.

 

In the rare occurrence that there is a problem or delay with your transfer of money from the Netherlands to loved ones overseas, the following statuses will keep you informed on its current state:

On hold: It’s taking us longer than usual because we are verifying a few details.

Cancelled: This can be due to self-cancellation, or a cancellation at our end. In the event of a cancellation, money is usually refunded within 7 business days.

Refunded: Your money has been refunded in your original form of payment.

 

We typically update any change in your money transfer status within 2 hours, to ensure you have the most up-to-date information possible.

Register to send money and track your transfer today

Quick and easy registration

It’s easy to register and start using our money transfer services to send and track money transfers.

Save recipient details

Making repeat money transfers to a loved one is quick and easy, as you can save recipient details.

Track your money transfer

Easily track your transfer every step of the way using our website or app and your MTCN.

Committed to security

Our encryption and fraud prevention efforts help protect your Western Union® money transfers.

How to track your money transfer through our app

When it comes to how users in the Netherlands can track a money transfer through our app, the process is essentially the same with regards to registering, sending and tracking your money transfer status.

Western Union’s app allows you the flexibility to carry out all of your money transfer needs on the go. This means that you can track the status of your transfer anytime, anywhere.

If the loved one receiving your money transfer downloads the Western Union app, they can also check in on the progress of the money transfer wherever they are.

Tracking a money transfer FAQs

Can I track my money transfer by serial number?

Yes. In essence, what many people would refer to as a serial number, Western Union refer to as a Money Transfer Control Number (MTCN).

A Money Transfer Control Number (MTCN) is a unique 10-digit tracking number assigned to your transfer. The MTCN or the tracking number can be used by senders in the Netherlands to track your transfer in just a few minutes.

You can find the MTCN on your transfer receipt. You can also find it in your transfer history page once you’ve registered and made a transfer.

Please do not share your MTCN with anyone except the loved one receiving the money transfer, or a Western Union representative.

What can cause a money transfer to be cancelled?

A money transfer can be cancelled due to any of the following reasons:

– We couldn’t confirm your identity from the information you provided.

– There were insufficient funds in your bank account.

– There was a technical issue at your bank’s end.

– You provided incorrect receiver’s details, including bank details and name.

In the rare event that a transfer is cancelled, we’re sorry for the inconvenience caused. If you were already charged, we’ll refund you the money. Refunds typically take up to 10 business days from the date they are completed.

You’ll also be notified when your refund is credited to your bank account. If your transfer is cancelled, you can always start another online with the correct details.