Frequently Asked Questions

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

You can check your transfer status online . All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

You can pick up your money at any agent location. You’ll need to complete a “To Receive Money” form and include the following information:

• MTCN
• Receiver Name
• Receiver City and Country
• Expected amount
• Sender Name
• Sender City and Country

Acceptable ID documents also are required.

Some restrictions may apply.

Depending on the country and the agent, where the receiver picks up the money, the acceptable IDs will vary. In general passports and national IDs are acceptable. A driver’s license might not be valid.

In some cases the receiver might also need to verify their current address, for example with a utility bill.

When you send money internationally, your receiver generally will be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.

Here are a few ways you can send money online using Western Union:

•  Money in minutes:

If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.

If your receiver lives in a country where we offer mobile money transfer, you can send money to their mobile phone in minutes. Make sure your receiver has activated a mobile wallet with one of our partner mobile operators in their country.

•  Money available in 1 or 2 days:

If you send money to a bank account, your money’s generally available in 1 or 2 days, depending on your receiver’s country. Learn more about sending money to a bank account.

To send more than 1000 EUR every 5 days from Portugal, you’ll need to verify your identity online. Once verified, you can send up to 5000 EUR every 3 days.

Find a nearby agent location online or look for Western Union in your local telephone directory.

If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has activated a mobile wallet with one of our partner mobile phone operators in their country.

Check available destination countries and mobile providers.

You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it if the transfer has not been completed by your receiver’s bank.
To request a refund, please call Customer Care, or if you sent the money in person, return to the agent location

Refunds typically take up to 10 business days from the date they are completed.