Frequently Asked Questions

You’ll need to verify your identity to send 1,000 EUR or more. After your identity has been verified, you can send up to 5,000 EUR per transfer.

You can verify your identity in any of the following ways:

• During an online transfer
• Through video chat

During an online transfer

To verify your identity during an online transfer, please do the following:

1. Log in to your Western Union profile. If you don’t have a profile, create one.
2. Initiate a transfer.
3. Enter the required details and select Continue.
4. Confirm your details on the Complete your profile page and select Continue.
5. Provide additional identity information and select Continue.
6. Choose a government-issued ID³ to upload, enter its details, and select Next.
7. Review your transfer details and select Send.
8. Upload the document and select Upload.

You may also need to upload a picture of your credit or debit card as a Proof of funds.

Identity verification may take 30 minutes or more. If we need additional information, we’ll contact you via email.

Note: Before you upload a government-issued ID, please make sure of the following:

• Your picture, signature, birth date, expiration date, and any other important information are visible.
• The information matches that on your Western Union profile.
• The document is in PDF or JPG format.

Through video chat

To verify your identity via video chat, follow the steps below:

1. Log in to westernunion.com or go to our app.
2. Select Profile at the top right and choose Start verification now.
3. Select Computer and webcam or Smartphone as the medium of video chat.
4. Follow the instructions to complete the verification.

Identity verification via video chat may take up to 4 hours. If we need additional information, we’ll contact you via email.

Note: Before you start the video verification, please make sure of the following:

• Enable access to your camera and microphone.
• Keep your documents ready.

You can provide any of the following documents to verify your identity:

• Your passport
• Your EU or EEA issued national ID
• Your Portuguese driving license