Frequently Asked Questions

You’ll need to verify your identity to send 1 000 EUR or more. After your identity has been verified, you’ll be able to send up to 50 000 EUR per transfer.

You can verify your identity in any of the following ways:

• During an online transfer
• Through video chat

During an online transfer

You just need to do the following:

1. Log in to your profile and initiate a transfer of 1000 EUR or more. If you don’t have a profile yet, create one on westernunion.com or our mobile app.
2. Enter the required details and select
3. Confirm your details on the Complete your profile page and select Continue.
4. Provide additional identity information and select Continue.
5. Choose a government-issued ID¹ to upload, enter its details, and select Next.
6. Review your transfer details and select Send.
7. Upload the document and select Upload.

You may also need to upload your credit or debit card details as a Proof of funds.

We may take 30 minutes or more to verify your identity. If we need additional information, we’ll request you to send it to id@westernunion.com

¹If you sent a transfer at a Western Union agent location before, please use the same government-issued ID that you used at the location.

Note: Before you upload a copy of your documents, be sure of the following:

• Your picture, signature, birthdate, expiration date, and any other important information are clearly visible.
• The information matches that on your Western Union profile.
• Your documents are in PDF or JPG formats.

Through video chat

To initiate identity verification by video chat, please do the following:

1. Log in to westernunion.com or go to our app.
2. Select the Profile icon at the top right and choose Start verification now.
3. Select Computer and webcam or Smartphone as the medium of video chat.
4. Follow the instruction to complete the verification.

Note:

• Please enable access to your camera and microphone before you start the video chat. Also, keep your documents ready.
• We may take around 4 hours to verify your identity. Once your identity verification is successful, we’ll send you a confirmation email.

You can provide any one of the following:

• Your passport
• Your EU/EEA-issued ID and Switzerland ID card (Aufenthaltsgestattung and Aufenthaltstitel are NOT acceptable)
• Your diplomatic passport
• Your DE residency permit
• Your travel document (for foreigners only)

If we need additional information from you, we’ll request you to send it to id@westernunion.com.

Please note that the documents should be sent as PDFs or JPGs. Also, be sure your documents are clear and easy to read.