My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.
We know you work hard for your money. We’re always by your side improving our services to help simplify and power your finances. We heard from you that our current rewards program needs to change. Although we’ve put a pause on earning new points, you can still enroll and redeem existing points.
WU Shop, cashback and VIP membership has been closed as of March 28, 2024. But our updated loyalty program designed for easier use, a better experience, and faster rewards, is coming soon, so stay tuned.
There are three ways to enroll in the My WU loyalty program:
You get the following exclusive benefits from the My WUSM loyalty program:
Learn more about My WU program.
Ways to become a My WU℠ member are:
Earning reward points is currently paused in the program. If you are a My WU member, we will notify you about our new rewards program.
You can check your My WU points in any of the following ways:
On our website:
On the My WU rewards portal:
On our mobile app:
On our website and app:
The discount will be automatically applied to your next transfer fee.
Via the My WU portal:
The discount will be applied automatically to your next transfer fee.
You can use your My WU points till they expire as per My WU Terms and Conditions.
Yes, if you have enough points, you can continue to redeem them for rewards like before. The points redeemed as discounts will be automatically applied to a money transfer as usual. All the outstanding points in your account will remain valid and expire as per the terms and conditions.
Yes, you can link two or more My WU numbers into one. When you link My WU numbers, we’ll assign you a new, unified My WU number.
To link your My WU numbers, follow these steps:
It may take up to 48 hours to get your My WU numbers linked and reflect the new total My WU balance. Until then, please use any of your existing My WU numbers.
Note: You can also link your retail and digital My WU numbers.
Data privacy is our top priority. We are committed to protecting your personal information in accordance with Fair Information Practices and applicable data protection laws to provide the best service for you. For more on our data privacy, head to our Privacy Statement section.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care
1 Fee reductions apply only to the Western Union® transfer fee for a single We stern Union Money Transfer® or Quick Collect® transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit, or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WUSM fee reductions.
2 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on several factors. Fees and rates subject to change without notice.
3 By texting one of the identified key words to 491771789460, you authorize us to send to your mobile number, automated text messages relating to the key word’s described purpose. Consent not required for purchase and may be revoked at any time. Msg & Data Rates may apply. Send STOP to 491771789460 to cancel, Send HELP or HILFE to 491771789460 for help. Mobile carriers are not liable for delayed or undelivered messages. For Western Union’s Privacy Statement visit wu.com.
4Subject to WU Shop Terms and Conditions.
The Western Union Online Service is offered by Western Union International Bank GmbH in conjunction with Western Union International Limited. Western Union International Bank GmbH, trading as Western Union International Bank is licensed by the Financial Markets Authority (Österreichische Finanzmarktaufsicht) in Austria.