Cookie information

Please note – This page explains how cookies are used on Western Union’s websites as of May 2018.

Use of cookies by Western Union

Cookies are small text files that are placed on your device by websites that you visit and certain emails that you open. They are widely used to make websites operate or function more efficiently, as well as to provide business and marketing information.

We use a cookie to remember your preferences. This means:

If you delete all your cookies, you will have to update your preferences.
If you use a different device, computer profile or browser you will have to update your preferences again.

For more detailed information about cookies visit www.allaboutcookies.org

Control over cookies

Western Union has developed a tool to help customers manage their cookies on our websites. We will only read or write cookies for the preference level you select. If your browser doesn’t support JavaScript you will need to manage cookie preferences through your web browser settings. You should note that if you disable all cookies through your browser, only limited features of this site might work.

Three types of cookies may be used during your visits to Western Union’s websites

Transactional cookies – these are cookies used during your website visit for essential features. They include identifying the country and language used, processing transaction, website version (for example mobile or desktop), for fraud detection and prevention, facilitating compliance and website stability. These cookies are classified as necessary to operate the site.

Examples of cookies in this category are:

Western Union

BigIPCookie; Server_Cookie; CookieOptin; SessionID; WUCountryCookie; WULanguageCookie; and JSessionID.

Performance cookies – these cookies collect information about the performance of our website and your use, such as the pages you visit, troubleshooting errors or problems on the site and identifying the performance of the website. These cookies generally collect statistical, anonymous information. All information is anonymous and is only used to help us improve your website experience; understand what your interests are and measure marketing effectiveness. If you would like to unsubscribe them, please use our Cookie Settings Tool.

Examples in this category are provided by our partners, as detailed below.

Partner	Purpose
Omniture	We use Omniture’s software to carry out statistical analysis of page use, page interactions and paths through Western Union, known as ‘web analytics’. We may record certain information that customers provide during an on-site transaction. This information allows us to identify customers and more accurately understand their individual behaviors and needs.
TeaLeaf	Used for the purpose of troubleshooting potential website issues. This provides a method to review a user’s website experience to identify and resolve issues.

Marketing cookies – these cookies help us provide marketing and measure its success. They are linked to services provided by both Western Union and third parties, such as surveys, marketing requests, ‘Like’ and ‘Share’ buttons from third parties –for example social network sites like Facebook-, who may subsequently use information about your visit. If you’d like to unsubscribe, you can use our Cookie Settings Tool.

Our partners that place cookies in this category are below.

Partners	Purpose
DoubleClick	Our online advertising supplier, used for serving our Internet advertisements on other sites.
Affiliate Window	An affiliate network that helps us track where and how visitors have arrived at our site to facilitate advertising and commission payments.
Net Booster	An affiliate network that helps us track where and how visitors have arrived at our site to facilitate advertising and commission payments.
Trade Doubler	An affiliate network that helps us track where and how visitors have arrived at our site to facilitate advertising and commission payments.
Commission Junction	An affiliate network that helps us track where and how visitors have arrived at our site to facilitate advertising and commission payments.

In some cases, third parties manage cookies for us, but we don’t allow any third party to use the cookies for any purpose other than the ones listed above.

For the removal of third-party cookies from your computer, you may need to manage cookie preferences through your browser settings.

Further information

More details about cookies can be found at http://www.allaboutcookies.org and http://www.youronlinechoices.eu