Contact information

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Give us a call

Get in touch with our Customer Care representative for assistance.
0808 234 9168

If calling from overseas:
+32 2 639 7103

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Find a location

Find contacts of a Western Union agent location for retail-related enquiries.

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Contact Us

If you have questions and would like to contact us, please use one of the options below.

By phone
For online transfer inquiries please call 0808 234 9168 (for UK residents only).
For online transfer inquiries if you call outside of UK +32 2 639 7103.
For all other customer inquiries or concerns please call 0800 833 833.

English: 24×7
Polish: Mon-Sat, 9:00am – 9:00pm EET
Chinese: Mon-Sat, 8am-12am CST

By mail only
Western Union Payment Services GB Limited
Manning House,
3rd Floor,
22 Carlisle Place,
London,
SW1P 1JA

In case of complaints, we continually strive to find the best resolution for you. If you feel your issue was not resolved, you have the opportunity to file a complaint with the: Financial Ombudsman Service (https://www.financial-ombudsman.org.uk/)