Send money

How do I find out if my money transfer has been sent?

How do I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

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Send money online

Can I change the name on a money transfer?

How do I send money online?

How long does it take to send money online?

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Payment authentication

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

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Send money in person

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

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Send money from a bank account

How can I send money from my bank account?

Send money to a bank account

What is the Western Union® Direct-to-bank account money transfer service?

What information is required from the sender to send a Direct-to-bank account money transfer?

How can I send money to a bank account?

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Send money to a mobile phone

How can I send money to a mobile phone?

What’s a mobile wallet?

Can money be sent to any mobile phone?

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Receive money

How can my receiver pick up the money?

How are money transfers paid out to receivers?

How long will it take for my money to reach my receiver?

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Consumer protection

Are there common consumer fraud scenarios to be aware of?

What should I do if received a suspicious email from someone claiming to be Western Union?

Does Western Union offer an escrow service or any kind of buyer protection?

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Agent locations

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

Registration

Does it cost anything to register at Western Union’s website?

How can receivers register in Colombia?

How can receivers register in Argentina?

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Identity verification

Verify your identity

What are the acceptable documents for identity verification?

Do we need more information from you?

COVID-19

Is Western Union open for business?

I can’t pick up my money transfer because no agent locations are open due to COVID-19

If I can’t pick up my money transfer, what will happen to my money?

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Become an agent

What do I need in order to offer Western Union money transfer services?

How will I earn money with Western Union?

Who’s responsible for setting the price for the money transfer service?

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Track your transfer

How can I track my money transfer?

What are the different money transfer statuses?

What is an MTCN and where can I find it?

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My WU℠ loyalty program

What is the My WU℠ loyalty program?

How do I sign up for the My WU℠ loyalty program?

What are the benefits of the My WU loyalty program?

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Customer questionnaire

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?

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