Frequently Asked Questions
Send Money Online
Can I send money online with Western Union?
What documents do I need to send money online in Colombia?
Where can I send money online?
How do I pay for my online money transfer?
How much can I send online from Colombia?
How do I know if my online transfer is successful?
Can I get a receipt for my transfer?
Can I send money online with Western Union?
Yes, you can send money online with Western Union from our website.
To send money online with Western Union from Colombia, follow these simple steps:
- Visit our website.
- Choose one of the digital agents.
- Register online to create your profile.
- Enter your personal information.
- Agree to the Terms and Conditions.
You’ll receive a confirmation on the email address you provided and a SMS with a one-time password to the mobile phone you used for registration. After a successful verification, you’ll be able to send money online right away. After you choose your destination country, you'll see the types of services available to you.
What documents do I need to send money online in Colombia?
You need to have a valid government-issued ID such as:
- A National ID card
- A residence ID
Where can I send money online?
You can find all the countries you can send money to at westernunion.com. Also, you can transfer money directly to a bank account in the following countries.
Giros y Finanzas:
1. Andorra |
17. Italy |
2. Australia |
18. Japan |
3. Austria |
19. Latvia |
4. Bahrain |
20. Liechtenstein |
5. Belgium |
21. Lithuania |
6. Bulgaria |
22. Luxembourg |
7. China |
23. Malaysia |
8. Cyrpus |
24. Malta |
9. Denmark |
25. Netherlands |
10. Estonia |
26. Portugal |
11. Finland |
27. Singapore |
12. France |
28. Slovenia |
13. Germany |
29. Spain |
14. Greece |
30. United Arab Emirate |
15. Hungary |
31. United Kingdom |
16. Ireland |
32. United States |
Acciones y Valores:
1. Australia |
2. Germany |
3. United Kingdom |
4. United States |
5. Spain |
Sending money within Colombia is available through Giros y Finanzas and Acciones y Valores.
How do I pay for my online money transfer?
Paying through Giros y Finanzas:
You can pay online by using a Colombian-issued Giros y Finanzas bank account, a PayU supported account, PSE debit account, or checking accounts.
Paying through Acciones y Valores:
You can pay by using a bank account supported by Place to Pay issued in Colombia.
How much can I send online from Colombia?
With a verified online profile, you can send up to 1500 USD (or its local equivalent) per transfer.
If you have any questions, please contact the Giros y Finanzas or Acciones y Valores Customer Care at:
Giros y Finanzas:
Local |
International |
Nacional: 018000 111 999 Medellín: +57 (4) 511 51 51 Cali: +57 (2) 518 48 00 Barranquilla: +57 (5) 368 79 96 Bogotá: +57 (1) 635 35 60 Pereira: +57 (6) 335 16 11 |
USA/Miami: 786 206 61 44 Canadá /Montreal: 514 448 18 74 Panamá: 833 92 75
|
Acciones y Valores:
By phone at: +01 8000 111700 nationwide or from Bogota at +571 7430167.
By email at: servicioalclientewu@accivalores.com.
On WhatsApp: +57 316 722 0330
Available hours:
Giros y Finanzas:
Monday to Saturday: From 6:30 am to 8:30 pm
Sunday: From 8:00 am to 6:30 pm
Acciones y Valores:
Monday to Saturday: From 7:30 am to 8:30 pm
Sunday and festivities: From 8:00 am to 6:30 pm
How do I know if my online transfer is successful?
At the end of each money transfer, you’ll receive a confirmation that your money transfer is successfully completed. You’ll also receive a receipt with all the details and a Money Transfer Control Number (MTCN). Additionally, you can access your money transfer history from the history page to revisit your latest money transfers and their statuses. You can track your transfer with the tracking number (MTCN) that appears on the receipt.
Can I get a receipt for my transfer?
Yes, you’ll receive a receipt after each successful money transfer. You can also see the details of all your transfers in your Profile section on the websites of Giros y Finanzas or Acciones y Valores.
How can I cancel a money transfer after it was sent?
A money transfer can only be canceled if it has not been collected by the receiver in the destination country or haven’t been deposited into your receiver’s bank account.
If you wish to cancel your online money transfer, please contact the Giros y Finanzas or Acciones y Valores Customer Care at:
Giros y Finanzas:
Local |
International |
Nacional: 018000 111 999 Medellín: +57 (4) 511 51 51 Cali: +57 (2) 518 48 00 Barranquilla: +57 (5) 368 79 96 Bogotá: +57 (1) 635 35 60 Pereira: +57 (6) 335 16 11 |
USA/Miami: 786 206 61 44 Canadá /Montreal: 514 448 18 74 Panamá: 833 92 75
|
Acciones y Valores:
By phone at: +01 8000 111700 nationwide or from Bogota at +571 7430167.
By email at: servicioalclientewu@accivalores.com.
On WhatsApp: +57 316 722 0330
Available hours:
Giros y Finanzas:
Monday to Saturday: From 6:30 am to 8:30 pm
Sunday: From 8:00 am to 6:30 pm
Acciones y Valores:
Monday to Saturday: From 7:30 am to 8:30 pm
Sunday and festivities: From 8:00 am to 6:30 pm
What is a money transfer control number (MTCN)?
A money transfer control number (MTCN) is a unique code assigned to your transfer. Your receiver will need this number when they pick up their money from a Western Union agent location, and it can also be used to track your transfer.