Frequently Asked Questions

To register for a Western Union profile, you can go to westernunion.com or our mobile app.

On westernunion.com or the mobile app:

1. Select Register.
2. Enter the required information and continue. Please make sure you type your name exactly as it appears on your ID. Providing the correct information will help us process your transfer quickly and reliably.
3. Enter your valid email address and you will receive a confirmation email that your registration is successful. Also keep in mind that after each transfer you’ve made on westernunion.com you’ll receive a transfer receipt on the email you’ve registered with.

Note: If you created your profile on the UK website, your login credentials will only be valid on the UK website/mobile app.

If you need to access your Western Union profile, please follow these steps either on westernunion.com or on our mobile app:

1. Select Log In.
2. Enter the email and password you listed with.
3. Choose “Continue” to proceed.

Note: If you created your profile on the UK website, your login credentials will only be valid on the UK website/mobile app.

If you’ve forgotten your password, please use the reset your password option.

You can update the email address on your Western Union profile by going to westernunion.com and following these steps:

1. Log in to your profile on westernunion.com.
2. Select your name next to the menu at the top.
3. Click on the pencil button near your email address and enter a new one. Select “Save” to confirm the changes. You will be asked to enter your profile password to confirm the email change.
4. Confirm your new email address as soon as possible. The verification PIN in your email will be valid for 72 hours only.

Once you’ve successfully changed your email address, you will use this to log in to your Western Union profile.

Note: The option to change your email address is not available on the mobile app.

In case you’d like to change the phone number listed on your profile, please follow these steps on westernunion.com or our mobile app:

1. Log in to your profile on westernunion.com.
2. Select your name from the menu options at the top.
3. Click on the pencil button near your phone number and enter a new one. Select “Save” to confirm the changes.

You can update your postal address:

On westernunion.com:

1. Log in to your profile on westernunion.com.
2. Select your name from the menu options on top.
3. Click on the pencil button near your postal address and enter a new one. Select “Save” to confirm the changes.

On the mobile app:

1. Log in through the app.
2. Select your profile from the menu section.
3. Select your address and enter the new one.
4. Choose “Update” to save the changes.

Make sure you change your password regularly to maintain the security of your profile. To update your password, please follow these steps:

Go to westernunion.com or our mobile app:

1. Log in to your profile on westernunion.com.
2. Select your name from the menu section.
3. Go to the “Password” option.
4. Enter your current password and the new password and choose “Save”.

Note: Changing your password on westernunion.com or on the mobile app will also change your access credentials for the My WU^® loyalty program.

To add, edit, or remove a payment card please follow these steps:

On westernunion.com:

1. Log in to your profile on westernunion.com.
2. Go to the “Payment preferences” section.
3. Select “Add new” credit or debit card.
4. Enter your card information and a billing address and choose “Save”.

On the mobile app you can only edit or remove a payment card:

1. Log in to your profile.
2. Tap on “Menu”, then scroll down and select “Profile”.
3. On your profile, scroll down to “Payment options”.
4. Scan your debit or credit card information and type a billing address and choose “Save”.

*The credit card issuer may charge an advance fee and other associated interest charges. Use a debit card to avoid these fees and charges.

Note: You can always add, edit, or remove a debit or credit card when sending money.

We are sorry to see you go. Please note if you’re a My WU^® member, then you will lose your existing points and your complete transfer history will be erased. To delete your profile, contact Customer Care or send an email from the email address linked to your Western Union profile.

When sending an email, please include:

1. Your name as it shows on your profile.
2. Your listed email address.
3. Your listed phone number.
4. Your My WU^® number, if applicable.
5. The reason you would like to delete your Western Union profile.

We may contact you by phone or email for additional information if needed, to complete your request.