Effective Date: April
2016
This Privacy Statement
describes how Western Union collects and uses your personal information that we
obtain when you visit or use our website or mobile applications.
Western Union collects
personal information about you from a variety of sources including but not
limited to those below. You agree to the processing of this information for the
purposes and ways described in this Privacy Statement, including the transfer
of your personal information outside of your country to countries including,
but not limited to, the United States.
The types of personal
information we collect and share depend on the product or service you have with
us. This information can include, without limitation and depending on the service
you use:
We
collect your personal information when you:
We also
collect personal information about you from a variety of sources, such as,
computer systems and mobile devices, our business customers, government
agencies, advertising agencies and networks, social media operators and
networks, consumer and credit reporting agencies, and other suppliers of information,
to assist us in providing you with the products or services requested or to
assist us in running our business. We may collect, track and combine
information across devices, platforms and transaction channels.
We
collect personal information when we are required to do so by law and as part
of compliance programs, in particular those related to anti-money laundering
and preventing criminal and fraudulent activity.
We
collect personal information on your online activity as described in the
paragraph below titled “COOKIES AND INTERNET TECHNOLOGY”.
If
you do not provide information that is required, we may be unable to provide
you with the requested services.
We use the personal information we obtain for the following activities:
We, our service
providers and other third parties may use internet technologies such as cookies, pixels and web
beacons to collect information such as browser type, operating
system, network information, time spent on the website or app, pages visited,
language preferences, and your relationship with us.
We use this information for
a variety of purposes, including, but not limited to, those identified below.
In addition, we use
cookies, software and other mechanisms to help us prevent and detect fraud,
theft, money laundering and other illegal or illegitimate activities. To do
this we may use computer and mobile device information such as the domain and
host you use to access the internet including details such as your device IP
address; mobile device geolocation, number and other information from and about
your device (such as device properties, settings, applications, stored
information and usage) and carrier; the browser and operating system software
you use; social profile and network information.
We also have relationships with advertising
companies, who may use cookies, pixels, web beacons, app or device information
or related information to display advertising tailored to your interests or
location. To learn more about this type of advertising, visit the Network
Advertising Initiative at www.networkadvertising.org/choices.
To opt-out of tailored advertising delivered by other advertising companies,
you should choose the appropriate settings in your browser(s) (e.g., block
cookies), device (e.g., turn “Location” off) and app(s). Please note that if
you do not accept cookies or change your device or app settings, you may
experience some inconvenience in your use of our website or app and some online
or mobile products and services.
ONLINE
ACTIVITIES
Western Union does not honor any web browser “do not track”
signals or other mechanisms that provide you the ability to exercise choice
regarding the collection of personal information about your online activities
over time and across third-party websites or online services. In addition, other parties may collect
personal information about your online activities over time and across
different websites when you use our website or any of our services.
We may disclose personal
information to the following:
Western Union and our affiliates worldwide may disclose your personal information, including, but not limited to, your name, customer ID number, address, transaction patterns and bank account information, (i) if we are required to do so by domestic or foreign law or legal process or (ii) to law enforcement authorities or other government officials (including those in this country, the United States or elsewhere) for purposes such as detecting, investigating, prosecuting and preventing crimes, including money laundering and related criminal activity, and the recipients may further disclose the personal information for these and other related purposes.
To help protect your personal information from unauthorized
access and use, we endeavor to use reasonable security measures. These measures
can include physical,
technical and procedural safeguards such as computer
safeguards and secured files and buildings. We also endeavor to limit access to personal information
to our employees, agents and representatives that need to know. Despite our
efforts, third parties may unlawfully intercept or access your personal
information, transmissions sent to us, or may wrongly instruct you to disclose
personal information to them while posing as Western Union, or
by misinforming you about our services.
Always use caution and good judgment when sending money and when using internet and mobile technologies.
Where you have provided
us with your consent to use, store or disclose your information, you have the
right to withdrawn your consent at any time by using the contact details below.
If you do withdraw your consent, we will cease using that information unless we
are required to continue to do so by law.
Western Union maintains
your choice and transaction history based on our record retention policies. If
you do not perform another transaction within the retention time period, your
personal information, as well as your choice will be removed.
You may request (by
contacting us in the manner set out below) details of the personal information
we hold and request us to correct or erase any erroneous or out-of-date
personal information. We reserve the right to independently verify claims made.
To protect your privacy, we will also take reasonable steps to verify your
identity before making any corrections. Where permitted by law, we reserve the
right to assess a service charge for providing you any information in
connection with your request.
Our website may be linked
to or from third party Websites. Western Union is not responsible for the
content or privacy practices employed by websites that are linked to or from
our Website.
Western Union reserves
the right to modify this Privacy Statement. Updated Privacy Statements will be
posted on this website and app when amendments occur. We urge you to review
this Privacy Statement when you visit to obtain the most current statement.
If you have any questions
or queries, please:
Corporate Headquarters
Privacy Office
12500 E. Belford Ave
Englewood, CO 80112
USA
+1-720-332-1000